Amazon Go | Remote - Illinois | September 2022 - Present

• Managed and delivered on time multiple learning initiatives, ensuring alignment with business and learner needs.

• Designed new hire onboarding curriculum, accelerating new hire readiness by 75% leading to a $90K+ labor savings.

• Developed the learning team’s project strategy and worked with change management to create a prioritization process that defined the organization’s process for project intake and approval. This clarified process allowed the business to launch projects 13% faster.

• Created the learning team’s strategy to define the services offered by the L&D team, including the implementation of scalable training strategy leading to an expanded scope of work and doubled pilot launch success.  

• Developed and implemented a strategic, multi-year roadmap for a career path program to increase retention of high-performing employees.

• Engaged and influenced stakeholders to design instructor-led and computer-based training, including storyboards, scripting, and assessments.

• Managed concurrent learning initiatives from ideation through execution, ensuring measurable outcomes and on-time delivery.

• Used internal and external AI tools to improve SOP documentation and decrease training development time by 15%

• Led a learning design team for a company-wide, volunteer-run writing workshop series, supporting 14K+ Amazonians in developing workplace writing skills.

• Measured the impact of learning programs using data analytics and feedback mechanisms. Resulting in a shift in the definition of success completion rates to measuring skill acquisition.

Amazon Go | Remote - Illinois | February 2021 - September 2022

• Led a cross-functional team to define a content strategy to align business needs with content creation. This was used across the organization to drive decisions about content creation and ownership.

• Conducted in-depth learning needs assessments and implemented tailored talent management strategies to improve the onboarding experience by 43%.

• Aligned learning initiatives with business needs, ensuring employees have the right skills, and proactively identify gaps in leadership and workforce capabilities.

• Built presentation materials to communicate findings and data-backed recommendations to senior leadership.

• Facilitated train-the-trainer sessions for subject matter experts to ensure consistent content delivery.

• Used instructional design methodologies and adult learning principles to create interactive, scalable training modules with e-learning authoring tools (Articulate Storyline, Rise, Camtasia, Vyond, Adobe Creative Suite).

Middle Mile Logistics | Nashville, TN | December 2019 - February 2021

• Developed and implemented a process to manage team capacity and workflow. Using this process, we decreased project volume by 83% allowing the learning team to produce quality content.

• Created digital-first learning strategies to support large-scale initiatives, maximizing accessibility and effectiveness.

• Led eLearning initiatives, managing online knowledge-sharing platforms, course tracking, and web-based course development to ensure an engaging and effective learning experience.

• Assessed emerging trends in adult learning, instructional design, and education to keep training innovative and effective.

• Used data dashboards to track progress and surface actionable insights.

• Utilized instructional design best practices and adult learning methodologies to create engaging and effective training materials, including eLearning courses, videos, and interactive content for virtual instructor-led programs.

August 2017 - December 2019 | Naperville, IL

• Revised training materials to incorporate best practices and technological advancements to enhance learner experiences.

• Designed and developed training programs (instructor-led and computer-based) aligned with OSHA, DOT, and regulatory compliance to improve workforce safety and efficiency.

• Conducted quality assurance testing and integration of eLearning content to ensure compliance with best practices and regulatory standards.

• Launched a mobile learning strategy, deploying 400+ iPads and standardizing workflows to enhance offsite training and engagement.

• Applied adult learning principles and instructional design best practices to create content that accommodates diverse learning styles, maximizing on-the-job application and performance outcomes.

• Created standard work for mobile learning development, and supported trainers through the launch of the new learning strategy. This led to a consistent learning experience when trainers were teaching offsite, and increased training engagement by 84%.

• Owned the learning programs for 5 career learning paths ranging from 8-56 weeks, and created the instructor-led course curriculum for 5 career levels.

• Managed professional development of instructional designers, including the department's summer intern program. Created annual workshop and led monthly development activities

October 2015 - August 2017 | Sugar Grove, IL

• Launched video hosting platform (Kaltura) and developed process for faculty and staff to create accessible instructional videos.

• Designed and implemented a multi-tier Manager Development Program to equip all managers to lead teams and pursue organization initiatives.

• Led Peer-Review Program training (Title V Grant requirement) to review and create consistent online course experience.

• Provided faculty training on best practices in online teaching and instructional design.

• Supported faculty and students by addressing technical and instructional challenges through a ticketing system.

• Implemented accessibility best practices, including ADA Section 508 compliance and universal design strategies, to ensure equitable learning experiences.

• Managed LMS administration: course templates, third-party integrations, and troubleshooting faculty and student issues.

• Designed and facilitated leadership development programs aligned with enterprise leadership capabilities and priority skills.

• Conducted course reviews and provided constructive feedback to SMEs to ensure instructional quality, accessibility, and alignment with institutional learning outcomes.

• Designed and facilitated engaging, interactive, and accessible online courses in collaboration with SMEs, ensuring alignment with best practices in online education.

March 2015 – October 2015 | Northbrook, IL

• Led creation and implementation of training for new content authors to ensure accurate publishing via company intranet.

• Supported content contributors with creation and publishing of content aligned with business needs.

• Ensured clear and effective communication through consultation and planning of key communications.

• Used data from content usage metrics to adjust information and delivery of content and meet client needs.

• Allstate Women’s “I” Network (AWIN) Employee Resource Group leadership council team member overseeing execution of strategic communication to increase group participation within ERG and Allstate enterprise.

August 2014 - January 2015 | Hoffman Estates, IL

• Created personal brand/professionalism training, enabling new associates to build a professional presence in first 90 days.

• Increased attendance with communication and marketing materials, including notifications through internal social media.

• Analyzed reports and collected relevant information, independently and collaboratively, improving training solutions which enhanced processes and outcomes.

January 2012 - August 2014 | Sugar Grove, IL

• Decreased turnover by 25% and increased staff satisfaction by 35% with creation of new hire training process, professional development, and community outreach opportunities.

• Developed and maintained relationships through visibility and consistent communication, as demonstrated by a 20 percent increase in annual parent survey participation and 10 percent increase in overall satisfaction.

• Increased test scores from 70th percentile to 90th percentile through application of current teaching styles.

• Created classroom management program, leading to school-wide implementation.

• Encouraged teachers to increase proficiency and expand understanding of material through teacher mentorship, professional development opportunities, and feedback following classroom observation.